Service Guarantee
In order to establish a product quality and service supervision mechanism and ensure the effective use by product demanders, our company adheres to the principle of "Customer First, Quality Foremost." We have established a comprehensive quality management leading group, with the factory director serving as the group leader, and hereby make the following service commitments to our users.
I. Service Purpose
First-class quality, first-class service!
II. Pre-sales Service
- We provide customers with necessary inspection conveniences and all technical consulting services. After the contract is signed, we will cooperate with customers to complete various tasks during the project construction process, such as project scheduling, design and manufacturing, documentation, packaging and transportation, commissioning and acceptance, etc.
- During the product production and processing period, customers may send representatives to the factory to supervise production, testing, and commissioning.
- After the product leaves the factory, our company provides technical consulting services. If necessary, the company can send personnel to train the user's operational staff.
III. After-sales Service
- When the product is delivered for use, our side will send dedicated personnel for对接 services, cooperating with the user's technical personnel for inspection and acceptance.
- Free guidance for installation and commissioning. We can provide relevant knowledge training to the user's operational personnel to ensure they master the product characteristics.
- A seasoned engineer with over three years of experience will be assigned for long-term follow-up services to ensure the smooth progress of on-site work.
- During the quality guarantee period, if any damage occurs due to the equipment's own quality, our side will be responsible for free replacement.
- After the quality guarantee period expires, our side will conduct regular inspections and maintenance on the supplied equipment and be responsible for lifelong maintenance for a fee.
- The methods of after-sales service are on-site service and telephone consultation, with on-site service being the primary method.
- A 24-hour after-sales customer service hotline has been established: 0371-64205555, dedicated to serving you.
Phone:+8615639797711
Address: Group 6, Liejianggou Village, Xiaoyi Subdistrict, Gongyi City, Zhengzhou, Henan Province
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